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Our first internet grocery order with Tesco for a long time.
I do like the way Sainsbury's drivers hand carrier bags one-by-one to customers because it shows consideration, however, we left Sainsbury's because they started substituting with items which were not shown on the receipt, they stopped supplying items that we had liked and either their website or the in-store staff caused mistakes where items we were sure we clicked on to order were just not being delivered. They always cocked something up and we got fed up of our receipt being wildly different from the estimated cost online and, consequently, our actual delivery not being what we required or expected.
We stopped using Tesco and Asda in the past because of them packing bags with bread and bananas underneath very heavy items like 4-packs of lager, which made them more or less a waste - severely squashed bread and badly bruised bananas. Also I disliked they way the drivers delivering the groceries - for want of a better word - 'threw' the grocery bags at us or just roughly dumped bags on the ground outside willy nilly without regard for delicate items such as eggs.
With this first order for a long time, Tesco it would seem completely ignored our request for all our groceries to be bagged and only provided two bags containing only some of the many items. The rest were loose! When enquiry was made about number of bags, the driver just said that people are trying to be green and not use as many. This comment is infuriating. It may be in the interests of being more green, but convenience shopping becomes inconvenient for customers who may have had a hard day at work and just want to get their internet groceries indoors easily and quickly.
In the 60s my mother's local shop used to deliver weekly. All items were carefully packed in an appropriately sized cardboard box which was placed by the driver on a table for you. Well maybe we don't want drivers inside our houses in this day and age, but what's wrong with that old system? Handing customers one or more cardboard boxes which can be taken straight in and placed on a kitchen worktop? The cardboard can be recycled and even if it does go in normal rubbish, it's biodegradable!
Tesco annoyed us so much that I felt compelled to send them an online email, as follows:
"I requested my order comes with bags. My daughter, who has severe back problems, was forced to pick up items one by one from the floor (bending right down means excruciating pain for her). The driver witnessed my daughter crying with the intense pain caused by repeatedly having to hurt her back in this way. A few minutes later I witnessed my daughter having a bad panic attack due to the stress and pain involved. 1 Why were we not provided with groceries ALL in bags as requested at the time of our order?! (We recycle these) and 2 If we are to order weekly from you we need to be sure that all our orders will include bags for ALL items which will fit in them - can you give us that assurance? Sainsbury's are more considerate & hand their customers their bags individually which is appreciated by people with disabilities like myself and my daughter. I was shocked to hear of my daughter's traumatic experience of items 'dumped on the floor' & her having to do without bags to help her task!"
Do Tesco and Asda staff really think that dumping individual items of food on the ground constitutes good customer service?
Are Sainsbury's staff being totally honest with their bosses and their customers when items ordered and paid for just do not get delivered?
Have you had similar experiences? If so, please comment on this blog.
I have raised my child to age 18 so my job is now done. My daughter is now more intelligent, more sociable and more confident than me. She has her own self-assured judgement based on facts and now wants to take her own path and her own decisions. I am now happy to back off and leave her to make her own decisions - successes and failures; mistakes. She no longer requires my advice or direction; indeed she rejects both in favour of her own way.
This feels rather like the rejection of having to leave my mother on the first day of school. Doesn't need me anymore.
After hearing regular forthright views from her which often contradict mine; and hearing her often reject mine I am now of the opinion that I can now no longer contribute to her life and must insist she deal with every aspect of her life on her own. It is the only way forward now as my feelings of self-confidence have diminished significantly due to her interactions with me (which strongly resemble the condescending way her father used to communicate with me).
I have blocked her on Facebook as I now want our lives to be as seperate as they possibly can be when we still share a house.
All my efforts from now on will be dedicated to getting rid of 'stuff' so I can easily transfer to a bungalow from this house as osteoarthritis is becoming a problem - using stairs.
From now on our lives are different. My job is done. Now *you* must live with the fruits of my labour. I tried my best.
You know Dee had to abandon college last year at Easter because of her illnesses, which produced an unacceptably bad attendance percentage but Sixth Form College said she could re-attend in the September to do her first year again?
Well this year has been even worse health-wise for Dee and she only managed to get a *50%* attendance figure. She has battled to get Tutors to have faith in her and believe that she hadn't been 'bunking off' even though I always rang in every day she was absent.
Consequently this week has been an uncertain time. Dee was unsure how she had faired in her AS Level exams and she was accepting of the fact that with bad grades and even worse attendance, SFC would refuse her re-enrolment for 2nd year studies. Dee's prediction was for her to attain C grades at best.
This morning we are delighted to announce Dee's AS results to family and friends:
Sociology - A
Philosophy - B
English Language - B
English Literature - B
Just received a text from Dee to confirm her Tutor said she's definitely allowed back in for her second year A Level studies.
Hearing my daughter so happy is what I live for. :-)
51
Mother
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Grey-A Heteroromantic Asexual
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